FAQS

WHERE DOES MARKED B DELIVER?

We proudly delivery our products to Cape Town and all surrounding areas. Our friendly in-house delivery team are on standby ready to bring the most stunning products conveniently to your door.

WHERE IS MARKED B BASED?

We are an online bakery situated in Cape Town. Our products are sold from the comfort of your couch.

DOES MARKED B DO CUSTOM ORDERS?

We can support with any custom orders given sufficient lead time (at least a week before the event). This allows our decorating team sufficient time to conceptualize the design and make any separate components needed. Please contact us to discuss your special event.

HOW ARE MARKED B PRODUCTS PRODUCED?

Each product is carefully created and decorated to ensure the highest quality product is provided. Using only the best quality ingredients is a given. Our products are made daily in small batches and iced by hand ensuring that each product is a meticulously created piece of art (edible art of cos).

HOW LONG WILL MY PRODUCTS STAY FRESH FOR?

Our products are made without artificial preservatives, guaranteeing the best taste when delivered. We recommend that our products are best consumed within the day or two of delivery. Storing products in the fridge and freezer does dry out the baked product and also effects the products texture and taste.

*Our baked products (cakes, cupcakes & brownies) are best enjoyed up to 2 days after delivery. Best to keep cupcakes and brownies in a sealed air tight container should they need to be stored for longer. We suggest storing cakes and cupcakes in the fridge if the environment is warm.
*Chocolate bombs can be enjoyed for up to 3 weeks if stored in an airtight container.
*Our iced biscuits can be enjoyed for 1 month if stored in an airtight container.

CAN YOU MAKE SMASH CAKES?

Yes, so whether you are looking for a cake for your little ones 1st birthday or want to make a gag present for a family/ friend, we can certainly work with any theme or colour pallet you have in mind. Specially indicate any requests for a smash cake with our sales agent as our cakes are made with metal and wooden support which can be very dangerous.

Our smash cakes are specifically designed for our little clients celebrating their big day, which includes ensuring all the elements are perfect for their little finger to explore the decadent treat without any dangers or choking hazards present.

ARE YOUR PRODUCTS GLUTEN FREE?

Our products specially are not gluten free but many of them can be altered to accommodate the dietary request. These include cakes, cupcakes, brownies and some chocolate products.

ARE YOUR PRODUCTS VEGAN?

We can support with requests for vegan baked products and suggest contacting our sales team for any requests. Our kitchens do use animal products and though we do our best to avoid any cross contamination, it could potentially occur.

HOW FAR AHEAD SHOULD I ORDER?

We request all orders to be places at least 1 week in advance. For all large orders or custom cakes, we will require a minimum of 2 weeks lead time or more before delivery. We will try and accommodate any orders within the time frame where possible but do work on a first come first serve basis. Please contact us directly and we will best support you with your request.

WHAT IF I NEED TO AMEND OR CANCEL MY ORDER?

Please contact us directly if your order needs to be amended or cancelled. If you need to change the date or details of your order or cancel it altogether please contact us as far in advance as possible. We will always be as accommodating as we can if you need to change or postpone an order but please bear in mind that we may have had to turn away other customers to fulfil your booking for a particular date so refunds/changes are not always possible. For a full run-down on our terms and conditions, please see the T&C at the bottom of our Home Page.

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Marked B